Network Service Status

Areas with upcomingreportedresolved outages
Select your area
All our networks are currently working! There is no network maintenance currently scheduled. There are no active reported outages. There have been no outages recently resolved.

Not seeing your area listed?

Troubleshooting your Equipment

Troubleshoot Internet Equipment

Please make sure you are not in an outage area before troubleshooting. If your internet service is not online once service is restored, please try rebooting your equipment by following these steps:

  1. Locate and follow the cable coming in from the outside antenna to the black or white power converter (see image beside). On the converter you see an illuminated green or blue light.
  2. Unplug the main power cord leading to the power converter from the wall or power strip for 2 minutes.
  3. Plug in the main power cord back into the wall or power strip and wait 10 minutes for your internet service to come back online.

Still having trouble? You can also reach Customer Service at 1-877-4VIAERO (1-877-484-2376).

If something is not working properly, we ask that you try the following:
  1. Option 1: Restart your phone or tablet.
  2. Option 2: Put your device briefly into airplane mode for 30 seconds and tehn back to normal operation.
Still having trouble? You can also contact our Tech Support at 222 from a Viaero phone. You can also reach Customer Service at 1-877-484-2376.

Report an Outage

Please fill out the following form to report an outage in your area.

Scroll to Top