Viaero Support

Guidance Hub: Get Help, Find Answers

Join us in store for Free 1 on 1 Phone Demo’s

Have a new phone? Come in any time that is convenient for you and we will walk you through understanding your new device.

Safe & Reliable Repairs

Broken Phone? No problem. While your device is being serviced, we will download your information and number onto a temporary device. Rest assured you will not miss a call. Come in store or call to start the process.

Assurance Service Plan

Enjoy your Device Coverage for your new phone.
‘No Hassle’ Experience, replace your device for any reason at all.

Trade-In’s

Save today when you trade in a device. Get a Trade-In estimate today.

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Going on Vacation?

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Get Support Now

Contect by phone, email, or Visit us in person.

Do all your plans have the same coverage?

No, there are differences between our Best/Better/Ultra Unlimited plans, Student Unlimited, Share More, and Prepaid plans.

Our Best/Better/Ultra and Prepaid Unlimited plans include calling to and from Canada and Mexico, while Student Unlimited includes nationwide calling and coverage.

ShareMore plans work like Best, Better, and Ultra Unlimited. Your coverage includes calling to and from Canada and Mexico.

Prepaid plans with data buckets include nationwide calling and coverage.

Will I be charged more for calls, text, and data outside of Viaero’s home network?

It depends on your plan. Since most of our plans include nationwide calling and coverage, you won’t incur additional charges while traveling and dialing numbers within the United States. However, if you have a data bucket limit, you may see additional charges for any overages.

Usage of your phone outside the United States may result in additional charges for voice calls, texts, and data. Charges can vary according to your plan’s terms and the country’s rates through our GlobalConnect service.

Do I have to sign a service agreement with Viaero?

Yes, our wireless and internet plans require service agreements.

Do I have to sign a long-term service contract with Viaero?

It depends. If you purchase a phone from us under certain conditions, we will ask you to sign a purchase contract. We won’t ask you to sign a purchase contract if you bring your own device or buy one at full retail price.

I Plan to Buy a Device at Retail Price
You won’t sign a purchase contract, but we will ask you to pay for the following:

Full cost of the phone
Taxes on the phone
Activation fee

I Want to Bring My Own Device
Signing a purchase contract isn’t necessary, but we will ask you to pay for an activation fee and sign our service terms and conditions.

I Plan on Purchasing a Phone on Viaero NOW!
With Viaero NOW!, you can purchase a phone on an installment contract. An installment plan lets you make low monthly payments on the phone. You also get the option to upgrade your phone after 15 months if the device is in good working condition.

You can also choose to keep your phone once you pay it off. At the time of purchase, we’ll ask you to pay:

Taxes on the cost of the phone
Activation fee

After this, we’ll add your scheduled installment payments to your monthly bill.

I’m Going to Purchase a Phone with Promotional Pricing
During some promotions, we’ll ask you to sign a service contract with us when you buy a discounted phone. We’ll always tell you when that’s the case, though, so you won’t be surprised at checkout.

Does Viaero charge roaming fees?

As long as you are in the United States, Canada, or Mexico, we do not charge roaming fees. Exceptions include Student Unlimited, Lifeline, and some Prepaid plans. If you plan on visiting another country, you can purchase international coverage.