Lifeline is a government assistance program. Only eligible consumers may enroll in the program. Federal rules prohibit eligible low-income consumers from receiving more than one Lifeline discount per household. An eligible consumer may receive a discount on either a wireline or wireless service, but not both. A consumer whose household currently is receiving more than one Lifeline service must select a single Lifeline provider and contact the other provider to de-enroll from their program. Consumers violating this rule may also be subject to criminal and/or civil penalties. You can switch phone or internet companies at any time. Talk to your new company to make the switch. You will need to reapply to Lifeline to confirm you are still eligible. Applicants must present documentation of household income or participation in qualifying programs. Some states may use a different household income level as their Lifeline eligibility criterion. The federal poverty guidelines are periodically updated in the Federal Register by the U.S. Department of Health and Human Services under the authority of 42 U.S.C. 9902(2).