• No refund will be considered until completion of the next full billing cycle.

• A refund may be received for such credit balance by calling Customer Care at 1-877-484-2376 and requesting a refund.
• Requests for refund are processed once per week and in the event that:
  1. cash payment was received, checks are usually mailed within 4 weeks
  2. payment by check, checks are mailed within approximately 4 weeks of the date the check clears the Viaero Wireless bank account
  3. in the event a credit card or other electronic payment was made, cleared the Viaero Wireless bank account and beyond any refund, charge-back or payment revocation period for such credit or electronic payment system or vendor, will result in a refund check being mailed to Customer within approximately 4 weeks

Prepaid accounts are for the term paid and no refund is given on prepaid accounts. In the event you receive a refund check and thereafter revoke or suspend a payment in any form, the lessor of the refund amount or balance due must be returned within 5 days of notice of such amount due or collection proceedings will be commenced.

“Love it or Leave It” Equipment Refund and Exchange Policy

1. Refunds: The “Love It or Leave It” refund policy applies to Customers with new activations or renewals under a plan that are experience network related service issues on the Company Network. Customer may cancel service within fourteen (14) days of activation, provided the following conditions are met:
   1. Customer must provide Company notice of cancellation within fourteen (14) days of activation, and
   2. Customer must return all equipment purchased, in like new condition in its original packaging. Customer will be charged full replacement cost for any phone or data device not returned in like new condition. Customer will receive a refund for the costs of equipment only, less any actual usage charges incurred prior to cancellation. Local, state, and federal taxes are not refundable.
   3. Refunds will be issued by check via US mail within 4 weeks of return.
2. Exchanges: The “Love It or Leave It” exchange policy applies to exchanges of new phone and data devices purchased from the Company in conjunction with a Standard Term and excludes color preferences. Customers may return phone equipment for exchange within fourteen (14) days of purchase, provided the equipment is returned in like new condition in original packaging. Only one exchange can take place within 14 days of original purchase, and is subject to a $35 restocking fee. The exchange must be for a different Company handset/data model – no exchanges into the same model are allowed. If an exchange is approved, a credit will be applied towards a new phone or data device equal to the actual amount paid for the returned phone or data device – minus any restocking or other non-refundable fees/taxes. Customer will be charged Viaero’s current retail price for any new phone or data device(s). Customer is responsible for the payment of any price difference at the time of the exchange; if the difference results in a credit to Customer, Company will apply a credit equal to the difference to the Customer’s account.